Support for Sync Smart Home Alarm
Getting Started
Everyday Use
How do I add more users to control the alarm?
All the devices in your Kit are already pre-paired with your Smart Hub. In case you have bought an additional Key Pad, please follow the instructions to add it to your system.
How do I remove an accessory from my Smart Alarm system?
Accessories can be removed in the Yale Home App. Select the device section on the Yale Home App and follow the on-screen instructions.
How do I change the keypad PIN?
How will I be alerted if the alarm has been triggered?
You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app. To manage your notification settings go in the Yale Home App menu, select “Settings” > “Users”>”Notification Settings”.
Support for Everyday Use
Troubleshooting
FAQ
How many accessories can I add to my Sync Smart Home alarm?
The Sync Smart Hub can support up to 40 accessories. The 200m range means you can protect your shed and garage too. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products.
Is the Sync alarm system compatible with any other Yale system?
The Sync alarm shares common accessories with the Yale Intruder alarm. These accessories have a prefix of AC- at the front of their product code. Please note EF, SR, and HSA Accessories are not compatible with the Sync alarm.
Can I add more than one siren to my Sync Alarm?
Yes, you can add more than one siren. You can add additional devices from the Yale Home App, go to the app menu, select “Add Device”, follow the instruction on the screen, activate the learning mode, and then press the learn button on the device. (remove the siren cover to access the siren learn button).
Please be aware that adding an additional siren will cause you to lose some of the management features
How often will I have to change the batteries in my alarm system?
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.
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